Canterbury, Kent
Superstructure Services

Privacy Policy

How we collect, use and protect your personal information.

Last updated: 5 March 2026

1. Who We Are

Superstructure Services Ltd (“we”, “our”, “us”) is a building and construction company registered in England and Wales (Company No. 4775585), based in Canterbury, Kent. Our website is https://www.superstructureservices.co.uk.

We are the data controller for the personal data collected through this website. You can reach us at enquiries@superstructureservices.co.uk or 07931 686596.

2. What Personal Data We Collect

We may collect and process the following personal data:

  • Contact data — your name, email address and phone number when you submit an enquiry or request a quote
  • Message content — the details of your project or question
  • Technical data — your IP address, browser type, device type and operating system, collected automatically when you visit our site
  • Usage data — pages you visit, time spent on the site and how you arrived (collected via analytics tools)

We do not collect any special category data (such as health, financial or biometric data).

3. How We Use Your Data

We use your personal data to:

  • Respond to your enquiries and provide quotes for building work
  • Communicate with you throughout your project
  • Improve our website and understand how visitors use it
  • Comply with our legal and regulatory obligations

4. Legal Basis for Processing (UK GDPR)

We only process your personal data where we have a lawful basis to do so:

  • Contract — processing is necessary to take steps at your request before entering into a contract (e.g. providing a quote)
  • Legitimate interests — we have a legitimate interest in running and improving our business, provided this does not override your rights
  • Legal obligation — where we are required to process data to comply with UK law
  • Consent — where you have given us explicit consent (e.g. subscribing to updates). You can withdraw consent at any time by contacting us

5. Cookies & Analytics

Our website uses cookies — small text files stored on your device. We use:

  • Essential cookies — necessary for the website to function. These cannot be switched off
  • Analytics cookies — we may use Google Analytics to understand how visitors use our site (pages visited, session duration, traffic sources). This data is anonymised and aggregated. Google may process this data on servers outside the UK; Google LLC is certified under the UK–US Data Bridge

You can control or disable non-essential cookies through your browser settings. Disabling analytics cookies will not affect your ability to use the site.

6. Data Retention

We keep your personal data only as long as necessary:

  • Enquiry and quote data — up to 3 years from last contact, in case you return with a follow-up project
  • Project and contractual records — up to 7 years to comply with HMRC and legal requirements
  • Analytics data — typically 26 months as set by Google Analytics defaults

After these periods, data is securely deleted or anonymised.

7. Sharing Your Data

We do not sell or rent your personal data to any third party. We may share your data with:

  • Email and communication tools — service providers who help us manage enquiries (e.g. email hosting), bound by data processing agreements
  • Google — for analytics purposes (see Cookies section above)
  • Legal or regulatory bodies — if required to do so by law or a court order

8. International Transfers

Some of our third-party providers (such as Google) may process your data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as the UK adequacy regulations or the UK–US Data Bridge, to protect your data to an equivalent standard as required under UK GDPR.

9. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Right of access — request a copy of the data we hold about you
  • Right to rectification — ask us to correct inaccurate or incomplete data
  • Right to erasure — ask us to delete your data where there is no compelling reason to continue processing
  • Right to restrict processing — ask us to pause processing of your data in certain circumstances
  • Right to data portability — request your data in a structured, machine-readable format
  • Right to object — object to processing based on legitimate interests or for direct marketing
  • Rights related to automated decision-making — we do not carry out any automated decision-making or profiling

To exercise any of these rights, please contact us at enquiries@superstructureservices.co.uk. We will respond within one calendar month.

10. How to Complain

If you are unhappy with how we have handled your personal data, please contact us first and we will do our best to resolve the issue.

You also have the right to lodge a complaint with the UK's supervisory authority, the Information Commissioner's Office (ICO):

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated “last updated” date. We encourage you to review this policy periodically.

12. Contact Us

For any questions about this policy or your personal data, please contact us:

Google Reviews

Excellent
12 reviews
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Gwen Christie

4 hours ago

Great job, good price, everything was done to a high standard and on time. Would highly recommend!

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Fiona Batchelor

3 years ago

I can't recommend Superstructures services high enough. They have been absolutely brilliant. We are so delighted with our kitchen. Everyone — carpenter, painters, plumbers, tilers and electricians were so professional and were all very patient with me. Listening to my ideas and giving me expert advice. Nothing was too much bother and I am so relieved I booked them. A big thanks to Paul — he was always there on the day, guiding and overseeing the work. He even was caught washing the floor lol. I have recommended this company to all my friends. You couldn't find anyone better to fit your kitchen.

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Suzanne Knight

2 years ago

I can't thank Superstructure Services Ltd enough for what they did to my house — they were amazing! I had had a really bad experience with a local Deal tradesman, who messed up my new kitchen, bathroom and shower room. He took on the job of undoing all the inferior work and finished all rooms to a very high standard. It was an extremely professional job with the nicest people, who were tidy, respectful and above all very capable. The carpenters, kitchen fitters, bathroom fitters, electrician, decorators and plumber were each so experienced and knowledgeable in their field. Paul and his team gave me confidence from day one — I love my home now. I can not recommend this company enough.

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Katrin Niewerth

3 years ago

We have renovated an entire house — completely new electrics, floors, new windows/doors, partly new roof, kitchen and bathroom installation, carpentry and decorating inside and exterior — with Paul and his team. The quality of the work was outstanding in every aspect. He is responding on messages and emails within minutes, is very knowledgeable, helpful and friendly and the coordination of his team was seamless. The project was also finished very quickly. I can highly recommend Paul and his company.

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James Hounsell

1 year ago

Incredible service and exceptional finish. Paul designed and enhanced our TV set up. He was also so neat and tidy. 100% recommended, super quality and trustworthy.

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Alison Hicks

9 months ago

Paul and his team at Superstructure Services have been brilliant at helping maintain our buildings. They've undertaken plumbing, carpentry, decorating, electrical work and a variety of small maintenance tasks, and the standard of work is consistently high, with Paul giving sound advice on the best way forward. His team are professional, courteous, tidy and show great attention to detail.

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Ruari Batchelor

7 months ago

I have used Paul and his team for a few years now for a number of different jobs and projects. I have always been impressed with their professionalism, support and the quality of the work. I would highly recommend.

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Stuart Axford

3 years ago

Paul did an excellent job building and installing some bespoke bookshelves for us. Having had some very poor experiences with others in the past, we were really impressed by Paul. He was extremely responsive when we first contacted him. Not only did he do an excellent job, but he treated our house with respect, used clean dustsheets and cleaned thoroughly up after himself. We already have him down for another job.

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Bill Dunnet

4 years ago

Paul Clay has completed a first class refurbishment of our library. Every step of the project was completed in a professional fashion. He was the only builder who insisted on doing some investigative excavation works before providing a quote — his costings were accurate and the subsequent works had few surprises. The project involved investigating damp and rotten floorboards, re-tanking the walls, constructing a reinforced concrete screed with insulation, damp-proofing, re-wiring, plastering and decorating, refurbishment of the oak windows, and renewing the oak door and skirting. He is, undoubtedly, a perfectionist. Available seven days a week, he would reply on WhatsApp within a short period of time. We plan to use him again.

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Rosanna Davies

3 years ago

We wanted to replace our bath for a walk-in shower. From the start, Paul was very professional and gave great advice on our options. Very easy to communicate with throughout and wonderful finished result. Would highly recommend.

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Danielle Luckhurst

4 years ago

Just wanted to say a big thank you to Paul and his team. We are so happy with our new kitchen and the installation went very smoothly. Hope to see you all again on our next project!

J

Jena Budd

4 years ago

Thank you so much for acting so quickly in regards to our roof which was leaking. Luckily it saved us having to replace our carpets and furniture from damage. Great job of the works too, we are more than pleased.

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